Caution: Air France Destoys Memoir of Travelling

On June 17 at BIQ, Air France delayed 3 hours 10 minutes on departure, so I missed my flight at CDG.

To replace the booking, I walked and walked all over CDG, and finally found Air France counter. I waited 3 hours in queue, and finally my turn came. I explained what happened, and asked to replace the missed flight. Instead of showing an apology, Air France told me to pay for a new ticket.

Air France said "If you want to go to Japan, you pay. That is all. I do not know".

Air France tickets offered;
3,222.00euros Business Class
3,072.00euros Economy Class One way

I explained that I had to leave on June 17 as booked, but these tickets were expensive way too far for me. After this explanation of mine, Air France said one way tickets were more expensive than round-trip tickets. I asked to give me information of a round-trip ticket. Then Air France told me that there was an economy round-trip ticket 1,737.43euros, but leaves in the morning on June 18 for Haneda. I had no choice. I paid, though my missed flight was only 1,182.73euros for NRT. It was over midnight then. There was no place to stay. I was sitting on a bench at CDG all night with my suitcase waiting for my new flight.

After arriving at Haneda on June 19, 15 hours 50 minutes later than my previous booking, I inquired where to meet Air France. There was no Air France counter at Haneda, so they gave me phone number of Air France customer service center in Japan.

At the first time I called Air France, I inquired how to meet Air France.

Air France said "We do not meet customers".

Then I explained what happened, and asked to give me back the 1,737.43euros.

Air France said "There is nothing we do. It is Air France policy".

I re-explained how bad Air France attitude through the situation had been, and that the cause of the trouble was Air France's delaying 3 hours 10 minutes.

Air France said " There is nothing we do. It is Air France policy".

Air France delayed from BIQ to ORY 3 hours 10 minutes on departure, but my booking from CDG to NRT was another airline, so Air France said, Air France had no responsibility. I re-explained that Air France was responsible for Air France's delay, 3 hours 10 minutes on departure. That was the reason I missed the flight at CDG.

Air France said " There is nothing we do. It is Air France policy".

On June 20, at the second time I called Air France, I re-explained what happened, and inquired to warrant the additional cost caused.

Air France said " There is nothing we do. It is Air France policy".

I wanted Air France to be aware that the cause of the additional cost, 1,737.43euros was Air France's delay. Air France repeated "There is nothing we do. It is Air France policy" more than five times.

At the end, I promised Air France to do three things;
1, I personally will never use Air France.
2, I will never use Air France for my job(I am in charge of import/export goods between Europe and Japan).
3, I will blog about this.

*My previous booking information;
June 17 from BIQ to ORY
AF7499/2PSRJJ
Ticketing Number: 057 3599 1958 18
DEP.14:20
Actual DEP. was 17:30, 3 hours 10 minutes delay.

June 17 from CDG to NRT
DEP.20:00 -- Overed
1,182.73euros -- Wasted

*The additional Air France ticket caused;
June 18 from CDG to Haneda
AF282/2ZXG9J
Ticketing Number:057 2338 0834 42
DEP.11:30
+1,737.43euros

Conclusion: It is a big mistake to choose Air France.